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As I stated before, the numbers are a reflections of customer perception and satisfaction with your company's product and service solutions. Many customer service trainers use canned presentations and lectures to try and teach management and employees interpersonal relationship skills. Many of these programs are excellent and offer material that is "right on the money" as it were. However, they rarely address the actual underlying issues and feelings that exist between management and staff, and employee and customer.
I have a simple process. I do a confidential assessment of each manager and employee to determine the underlying issues within your particular company setting. I then use highly effective relationship building, and problem solving group and individual sessions to develop a supportive and positive work environment that always translates into better customer satisfaction, and subsequently improved sales numbers.
I have such a strong belief in the success of this process, that your company doesn't pay the full price for my services until the numbers reflect the success of the program. I have a small fee to run the program, and my full payment is solely commission based on performance, meaning improvement to your bottom line. Your company's financial risk is therefore limited. The full amount of my fee for service is strictly based on the percent of increase to the bottom line dollar improvement in sales and services. Relationship quality is an intangible, but the numbers never lie.
I look forward to being of service to your company.
Bruce Oliver, M.A., M.S.
AOS
Enterprises
Professional Services &
Business Opportunities
Healthy
Body
Healthy
Mind
Healthy
Family
Healthy
Society
Healthy
Spirit
Healthy
Finances
Customer Relations
Closing the deal is the first step. Keeping the customer satisfied and willing to refer others to your business is the second.
Understanding and improving the dynamics of interpersonal relationships is the key to creating that exceptional customer experience.
How do you relate?
